ReSource Pro, a strategic operations and technology services partner to the insurance industry, today launched ProTalks, a new series giving insurance leaders practical insight into the operational and technology decisions they are making now — from AI and data modernization to M&A integration, workforce transformation and regulatory change.
Insurance has no shortage of predictions about where technology is headed. Operating detail is much harder to find: where the business case breaks, what happens to the workflow, and what gets missed between go-live and day 30. ProTalks is built around those questions.
In Episode 1, “Data migration: the good, the unexpected, and everything in between,” Crystal Darling, Senior Director, Retail Technology Services, ReSource Pro and Kevin Coplin, Principal, Technology Services, ReSource Pro take on a common assumption that once the data moves, the business is ready. Their experience says otherwise. A migration that is 99% accurate across 100,000 records still leaves 1,000 errors for someone to find, often a service team member in the middle of a client call. They walk through the hidden cost of data that never made it across. They also explain why discovery comes first, and why a conversion is the best chance an organization gets to fix its data quality.
Their advice is equally practical: define success before go-live, start with discovery, understand what is missing as well as what is present, and measure the outcome through the eyes of the people who need to use the system, not simply by whether the data moved.
That level of operational detail is what ProTalks is designed to surface. Each episode features people with direct responsibility for the work: operators, analysts, technologists and leaders who face these problems every day. They unpack the decisions they made, the tradeoffs involved, what worked, what didn’t and what others should consider before making similar decisions.
“Most conversations about technology in insurance stay high-level. There’s plenty of commentary about AI adoption, digital transformation and the future of the industry. What’s harder to find is the operational detail,” said Beth Taylor, SVP Marketing and Communications, ReSource Pro.
“ProTalks is built to get underneath the headlines: Where does the business case break? What happens to the workflow? What gets missed in implementation? What should you know before you make the investment? Across 3,000+ clients and 20+ years, we’ve seen the same lessons learned the hard way more than once. ProTalks puts that experience on the table so insurance industry leaders can learn it.”
ProTalks carries the conversations from ReSource Pro Summit through the rest of the year. Leaders get regular access to practitioners as technology, market conditions, and operations change.
New episodes release every other Friday on LinkedIn, YouTube, and at www.resourcepro.com. Watch Episode 1 on YouTube.
About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 3,500+ carriers, brokers, wholesalers, and MGAs across the retail, wholesale, and carrier markets, ReSource Pro combines deep insurance expertise with operational excellence and technology services to help clients improve efficiency, profitability, and insurance outcomes. ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 17 times — placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
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